Return Policy
Return & Exchange Policy
At LAVIE BEAUTY, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
You have 7 days from the date of delivery to return eligible items for a refund. To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened cosmetics, makeup, or skincare products
- Opened or used hair products and wigs
- Items marked as final sale
- Gift cards
Exchanges
We accept exchanges for different sizes, colors, or styles within 7 days of delivery. The item must be unused and in its original packaging.
How to Initiate a Return
To start a return or exchange:
- Contact us at laviebeauty42@gmail.com with your order number
- Provide the reason for your return
- We'll send you return instructions and a prepaid shipping label (if applicable)
Refunds
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at laviebeauty42@gmail.com with photos of the damage. We'll arrange for a replacement or full refund, including shipping costs.
Questions?
If you have any questions about our return policy, please contact us at laviebeauty42@gmail.com